Whether you have a large sales team or work by yourself, we can generate the quality appointments or leads your business needs in order to meet it's sales objectives and new business targets.

We work to :-
  • Identify the appropriate decision maker and capture their details.
  • Distribute your marketing material.
  • Present your service or product/s to the decision maker, with the objective of securing a qualified, quality appointment.
Prior to agreeing to an appointment many decision makers request that company / product literature be sent to them. Such information can be dispatched by ICT Marketing and a further call made within the following 2-3 days with a view to booking a meeting. Literature can be sent either by post, fax or email. Details regarding all calls made, together with the useful information captured will be recorded and forwarded to you at the end of each week or agreed period. This information will develop into highly detailed marketplace information that becomes your property and can therefore be used in any future marketing activity.

General

In order to be effective when working on your behalf, we must first have a clear understanding of your business and your objectives. To do this we :-
  • Agree campaign targets and objectives
  • Agree a series of quality control procedures
  • Customise our systems to ensure they match your reporting requirements
  • Prepare a script / framework for calls
  • Train the operatives who will be working on your behalf
The Staff
Once trained, the staff assigned to your campaign will be totally focused on delivering exceptional results that fully meet your project objectives. Our experienced telemarketing operatives will act as an extension of your organisation and will represent you professionally at all times.

Ultimately the success or failure of any campaign is dependent upon the quality of staff assigned to it. Our clients can relax, safe in the knowledge that our telemarketing staff have been carefully selected via a thorough recruitment process (including psychometric and aptitude testing) that involves a minimum of one telephone and two face to face interviews.

Our telemarketing staff are given thorough induction-training and only after the completion of this are they offered a full time position. All our operatives work from our call centre in Haverfordwest. You are of course welcome to visit our call centre and meet the individual or team working on your campaign.